Privacy Policy

Who We Are

BranBear is an online pet-products store operated by Altivon LLC. In this policy, “BranBear,” “we,” “us” and “our” refer to Altivon LLC in connection with the BranBear website and store.

Website: https://branbear.com/
Email: contact@branbear.com
Business mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA.

Information We Collect

Information you provide

Contact details such as your name, email address, telephone number, billing address and shipping address.
Account details, login information and saved preferences when you create a customer account.
Order information, including products purchased, order value, shipping selection and transaction status.
Messages, support requests, return information, survey responses, reviews and other content you submit.
Marketing preferences, including whether you choose to receive promotional communications.

Payment information

Payments are processed by Stripe and supported wallet providers. BranBear does not directly store your complete payment-card number or card security code. We may receive limited transaction information such as payment status, card type, last digits, billing details and fraud-screening results.

Information collected automatically

IP address, browser type, device type, operating system, language and approximate location.
Pages viewed, links clicked, referring page, shopping-cart activity, checkout activity and timestamps.
Cookie identifiers and similar online technologies used for essential store functions, analytics, preferences, fraud prevention and advertising where enabled.

How We Use Personal Information

We may use personal information to:

Process payments, confirm orders, arrange fulfillment, provide tracking and deliver purchases.
Create and manage customer accounts, carts and saved preferences.
Provide customer service and handle cancellations, returns, refunds, disputes and warranty-related requests.
Protect the store, customers and service providers against fraud, abuse, security threats and unauthorized transactions.
Maintain, troubleshoot, measure and improve our website, products, services and customer experience.
Send transactional messages and, where permitted, marketing communications.
Comply with tax, accounting, legal, regulatory and recordkeeping obligations and enforce our policies.

How We Disclose Information

We may disclose relevant personal information to service providers that help operate our business, including:

Website hosting, WordPress and WooCommerce service providers.
Stripe, card networks, banks and supported digital-wallet providers.
Order-fulfillment partners, warehouses, suppliers, carriers and tracking providers.
Customer-support, email, analytics, security, fraud-prevention and advertising providers.
Professional advisers, insurers, auditors, regulators, courts and law-enforcement authorities when reasonably necessary or legally required.
A successor or buyer in connection with a merger, financing, reorganization, sale of assets or similar business transaction.

These recipients may use information only for their authorized services or as otherwise permitted by law and their own privacy notices.

Sale, Sharing and Targeted Advertising

BranBear does not sell personal information for money. However, some analytics or advertising activities involving cookies and similar identifiers may be treated as a “sale,” “sharing” or targeted advertising under certain U.S. state privacy laws.

Where applicable, you may request to opt out by using any privacy or cookie controls available on our website or by emailing contact@branbear.com with the subject line “Privacy Opt-Out Request.”

Cookies and Similar Technologies

Our website may use essential cookies for cart, account, security and checkout functions, as well as optional cookies for preferences, analytics and advertising. Browser settings can block or delete cookies, but disabling essential cookies may prevent parts of the store from working correctly.

Additional information will be available in our Cookie Policy.

Marketing Communications

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link in the message or contacting us. Unsubscribing from marketing does not stop necessary transactional emails about orders, payments, shipping, returns, security or account activity.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, tax, legal compliance and dispute resolution. Retention periods vary according to the type of information and applicable requirements.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No online system or transmission method is completely secure, and we cannot guarantee absolute security. Customers are responsible for keeping account credentials confidential and notifying us of suspected unauthorized access.

Your U.S. Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have rights to:

Know or access the personal information we maintain about you.
Request correction or deletion of personal information.
Receive a portable copy of certain information.
Opt out of certain sales, sharing or targeted advertising.
Limit certain uses of sensitive personal information, where applicable.
Appeal our decision regarding a privacy request, where provided by law.
Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

To submit a request, email contact@branbear.com with the subject “Privacy Request.” Describe your request and provide enough information for us to identify the relevant account or transaction. We may need to verify your identity before responding. An authorized agent may submit a request where permitted by law, subject to verification of authority.

Children’s Privacy

BranBear is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Third-Party Links and Services

Our website may link to third-party websites or services. Their privacy and security practices are governed by their own notices, and BranBear is not responsible for third-party practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices. The revised version will be posted on this page with an updated “Last updated” date.