Shipping Policy

Where We Ship

BranBear currently ships to customers within the United States. We do not currently offer international shipping.

Shipping Cost

Standard shipping is free on all eligible orders delivered within the United States. There is no minimum order value required.

Processing and Delivery Times

Orders are normally processed within 1–3 business days. The total estimated delivery time is 7–12 business days from the date the order is placed.

• Orders are processed Monday through Friday.
• Business days do not include weekends or U.S. public holidays.
• Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, peak seasons or other circumstances outside our reasonable control.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout. When tracking becomes available, we will send a shipping confirmation containing your tracking details.

Tracking information may take 24–72 hours after dispatch to display its first carrier update.

Separate Shipments

If an order contains multiple items, they may occasionally be shipped in separate packages. You will not be charged additional shipping fees, and separate tracking details may be provided for each package.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error.

Delayed, Lost or Damaged Packages

If tracking has not updated for an extended period, your package is marked as delivered but cannot be located, or your order arrives damaged, contact us at contact@branbear.com. Please include your order number and any relevant photos so our team can review the issue.

Returns

Shipping rules for returns, eligibility requirements and refund timelines are explained separately in our Returns & Refunds Policy.