At Branbear, your satisfaction is our priority. If you’re not completely happy with your purchase, our returns and refund policy will guide you through the process to make it right. 

Return Eligibility 

  1. Timeframe: 
  1. You may return items within 30 days of the delivery date for a refund or exchange. 
  1. Condition: 

Returned items must be unused, unwashed, and in original condition with all tags and packaging intact. We reserve the right to decline returns that don’t meet these requirements. 

  1. Non-Returnable Items: 

For hygiene reasons, underwear and swimwear cannot be returned. Additionally, gift cards and sale items are non-refundable. 

How to Return an Item 

  1. Initiate a Return: 

Contact our support team at contact@branbear.com with your order number and the reason for the return. 

  1. Follow Return Instructions: 

We’ll provide you with a return authorization and further instructions on how to send your items back. If applicable, a return label will be issued for your convenience. 

  1. Shipping Your Return: 

Securely package the item(s) in the original packaging, including all tags and accessories. Use the provided return label if applicable, and ensure you obtain a tracking number for your shipment. 

Refund Process 

  1. Processing Time: 

Once we receive and inspect your return, your refund will be processed within 5-7 business days. Refunds will be issued back to your original payment method. 

  1. Shipping Costs: 

Please note that original shipping costs are non-refundable. In most cases, the return shipping fee will be deducted from your refund, unless the return is due to a mistake on our part. 

Exchanges 

  1. Requesting an Exchange: 

To exchange an item for a different size or color, please follow the return process above and place a new order for the desired product. 

  1. Stock Availability: 

All exchanges are subject to stock availability. If the item you wish to exchange is unavailable, a refund will be issued instead. 

Issues with Your Return 

If you encounter any issues—such as missing items, damaged products, or delays—please contact us at contact@branbear.com. We’re here to help resolve any concerns quickly and efficiently.