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Continue Shopping30-Day Return Window
You may request a return within 30 calendar days after your order is marked as delivered. To qualify, the item must meet the eligibility conditions below and the return must be authorized by our customer care team before it is mailed.
Return Eligibility
Eligible items must be:
- Unused, unworn and in the same condition in which they were received.
- Returned with their original packaging, labels, accessories and documentation.
- Accompanied by proof of purchase or a valid BranBear order number.
- Securely packed to avoid damage during return transit.
Pet supplement safety: Pet supplements, soft chews and other ingestible products must be unopened, unused and have their original safety seal intact. Opened or partially used ingestible products cannot be returned for change-of-mind reasons.
Items That Cannot Be Returned
- Opened, used or unsealed pet supplements and ingestible products, except where the item arrived damaged, defective or incorrect.
- Used grooming, hygiene or personal-care items that cannot be safely resold.
- Gift cards and products clearly marked as final sale.
- Items returned without prior authorization or after the 30-day return window.
How to Start a Return
- Email contact@branbear.com within 30 days of delivery.
- Include your full name, order number, the item you want to return and the reason for the request.
- If the product is damaged, defective or incorrect, attach clear photographs of the item, packaging and shipping label.
- Wait for return authorization and the correct return instructions before mailing anything.
Do not send returns to our business mailing address. Returns sent without authorization or to an unapproved address may be delayed, refused or lost.
Return Shipping Costs
Change of mind or customer preference
The customer is responsible for return shipping costs when an eligible item is returned because of a change of mind, an accidental order or personal preference. Original shipping charges, if any, are non-refundable.
Damaged, defective or incorrect items
If we confirm that you received a damaged, defective or incorrect product, BranBear will cover the reasonable return shipping cost or provide an appropriate return solution. Please contact us before shipping the item.
We strongly recommend using a trackable shipping service. BranBear is not responsible for unauthorized return packages or packages lost during customer-arranged return transit.
Exchanges
Eligible items may be exchanged when replacement stock is available. Contact us first so we can confirm eligibility and availability. If a replacement is unavailable, we may offer a refund after the approved return is received and inspected.
Refunds
After receiving and inspecting an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 7 business days. We do not charge a restocking fee.
Your bank or payment provider may require additional time to post the refund to your account. BranBear does not control that external processing time.
Order Cancellations
Cancellation requests must be submitted within 12 hours of purchase. We will make a reasonable effort to cancel the order, but cancellation is not guaranteed once processing or shipment has begun.
Consumer Rights
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection law.