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contact@branbear.com
We aim to reply within 1 business day.
BranBear Customer Care
How Can We Help?
Questions about a product, order, delivery or return? Our customer care team provides fast support by email and phone during business hours.
Fast Phone Support
+1 (814) 770-7556
Available during business hours.
Delivery Estimate
Estimated total delivery: 7–12 business days within the United States.
Contacting Us About an Order
To help us locate your order and respond efficiently, please include:
- Your full name and BranBear order number.
- The email address used during checkout.
- A short, clear description of your question or issue.
- Photos of the product, package and shipping label if an item arrived damaged, defective or incorrect.
- Your current delivery address if your request concerns shipping.
Security reminder: Never email complete card numbers, card security codes or account passwords.
Business Information
BranBear is an online pet-products store operated by Altivon LLC.
Legal business nameAltivon LLC
Brand and websiteBranBear — branbear.com
Business mailing address30 N Gould St, Ste R
Sheridan, WY 82801, USA
Sheridan, WY 82801, USA
Customer support emailcontact@branbear.com
Customer support phone +1 (814) 770-7556
Return notice: This business mailing address is not a return destination unless our support team confirms it in writing. Please request return authorization first.
Send a Message
Contact Our Customer Care Team
Complete the form below and we will respond as quickly as possible during business hours. We aim to answer email requests within 1 business day.