Frequently Asked Questions

BranBear currently ships to addresses within the United States only. We do not currently offer international shipping.

Standard shipping is free on all U.S. orders. There is no minimum purchase requirement.

Orders normally require 1–3 business days for processing. After processing, transit generally takes 6–9 business days. The total estimated delivery time is therefore 7–12 business days, Monday through Friday, excluding U.S. public holidays.

Delivery dates are estimates and may be affected by the carrier, severe weather, peak periods or an incomplete address. Read our Shipping Policy for complete details.

When tracking becomes available, we send it to the email address used at checkout. You can also visit our Track Order page. Please allow up to 48 hours for the carrier to display its first scan.

Contact us within 12 hours of placing your order. We will make a reasonable effort to help, but a change or cancellation cannot be guaranteed once processing or shipment has begun.

Email contact@branbear.com immediately with your order number and correct address. Customers are responsible for entering a complete and accurate delivery address. We cannot guarantee changes after processing begins.

First check the tracking details, delivery location, household members and nearby safe areas. Carriers sometimes scan packages before final delivery. If it is still missing after 48 hours, contact our team with your order number so we can assist.

Eligible products may be returned within 30 days of confirmed delivery. Items must be new, unused, in their original condition and packaging, with included accessories and documentation.

Email contact@branbear.com before sending anything. Include your name, order number, reason for the return and photos when relevant. Our team will review the request and provide return authorization and instructions. Do not send a return to our business mailing address unless we confirm that destination in writing.

For a change-of-mind return, the customer pays return shipping. When BranBear confirms that an item arrived damaged, defective or incorrect, BranBear pays the authorized return shipping cost. Please see our Returns & Refunds Policy.

For safety and hygiene reasons, opened or used pet supplements are not returnable unless BranBear confirms that the product was damaged, defective or incorrect when delivered. Unopened supplements must remain sealed and otherwise meet the return conditions.

No. BranBear does not charge a restocking fee for approved returns.

After the returned item is received and inspected, approved refunds are processed to the original payment method within 7 business days. Your bank or card issuer may require additional time to post the credit.

Yes, exchanges may be available for eligible products when replacement stock is available. Contact customer care before returning an item.

BranBear offers thoughtfully selected pet supplies for dogs and cats, including everyday care products, accessories, wellness items and pet supplements. Product availability may change over time.

Read the product title, description, size, ingredients, directions, warnings and intended animal information before ordering. If you are uncertain whether a wellness product or supplement is appropriate, consult a licensed veterinarian familiar with your pet.

No. Pet supplements are not intended to diagnose, treat, cure or prevent disease and should not replace veterinary examination, diagnosis or treatment. Seek veterinary help promptly if your pet is unwell, pregnant, nursing, taking medication or has a known medical condition.

Available ingredients, serving guidance, warnings, quantity and other relevant information appear on the individual product page and product packaging. Always follow the label and keep pet products out of reach of children.

Contact us as soon as possible with your order number and clear photos of the product, outer package and shipping label. Keep the item and packaging while we review the issue.

Checkout payments are processed securely through Stripe. Available methods may include Visa, Mastercard, American Express, Apple Pay and Google Pay, depending on your device, browser and eligibility.

Prices and payments on branbear.com are displayed and processed in U.S. dollars (USD), unless clearly stated otherwise.

Payment details are transmitted to our payment processor using encrypted connections. BranBear does not request complete card numbers or security codes by email or phone. Learn more in our Payment Policy and Privacy Policy.

A bank may decline a transaction because of incorrect billing details, insufficient funds, security checks, an expired card or online-purchase restrictions. Verify your details and contact your card issuer if the issue continues.

Email us at contact@branbear.com, use the form on our Contact Us page, or call us at: +1 (814) 770-7556 during business hours.

Our customer care team responds as quickly as possible during business hours, Monday through Friday, excluding U.S. public holidays. We aim to answer email requests within 1 business day.

Include your full name, order number, checkout email and a clear description of the question. For damage, defects or an incorrect item, include photos of the product, package and shipping label. Never send complete payment-card details or passwords.